FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
As of December 2017 these countries have ePacket shipping available:
Australia, Austria, Belgium, Canada, Denmark, Finland, France*, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom**, United States***, Vietnam (currently in a trial run)
* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.
*** United States: Packages can be shipped to all states, territories and military addresses within the United States.
Find out more information in regards to ePacket shipping can be found via the China Post ePacket Fees and Regulations and ePacket Express websites.
Customs/Taxes Related to ePacket Shipping
All products that are shipped internationally are either taxed or have customs attached to all methods of international shipping. As is necessary, the goods that are shipped internationally are put through custom clearances, which means there may be some duty or tax attached to them and a majority of the time is made to pay by the customers.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.